The prices on our website are considered ‘international pricing’
WE OFFER COMPLIMENTARY SHIPping DELIVERED DUTY PAID TO MANY COUNTRIES — IF YOur COUNTRY DOES NOT APPEAR AT THE CHECKOUT SIMPLY CONTACT US FOR SHIPPING ASSISTANCE
IF YOUR COUNTRY DOES NOT APPEAR ON THIS LIST YOU MAY BE CONSIDERED A DDU (DELIVERED DUTY UNPAID)
THIS MEANS THAT WE SHIP THE ITEM TO YOU AND YOU ARE RESPONSIBLE FOR THE LOCAL TARIFFS AND TAXES THE SHIPMENT MAY INCURR IN YOUR COUNTRY, WE ARE UNABLE TO ADVISE YOU OF WHAT THESE ARE AS THEY VARY COUNTRY TO COUNTRY, WE KINDLY SUGGEST YOU CONTACT YOUR LOCAL CUSTOMS AND EXCISE OFFICE
ORDER PROCESSING
E P O K makes every item for you by hand on a 'Made to Order/ MADE ON DEMAND' basis.
Orders will be made and dispatched within 10-12 business days unless stated otherwise. If you require an item sooner for a special event please don't hesitate to contact customercare@epokwoman.com and we will endeavour to accelerate the item for you.
You will receive a shipping confirmation email OR TEXT as soon as your order leaves our London Studio
SHIPPING - ALL ORDERS RECEIVE COMPLIMENTARY EXPRESS WORLD WIDE shipping. Duties are included in the purchase price for all DDP countries - see below list **LOCAL DUTES AND TAXES for DDU ARE NOT INCLUDED
TAXES & DUTIES
E P O K has international pricing. Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price
There is a list of countries DDP countries at the end of this page, if you are unsure about your particular country please contact customercare@epokwoman.com
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are inclusive of shipping carriag but exclusive of all local taxes and duties.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in. payment of these is necessary to release your order from customs on arrival. we are unable to advise the amount as this is set by your individual country.
ORDER TRACKING
Once your order has been shipped we will keep track your order to ensure you have received it and contact you if there are any delays or issues in transit.
CHANGE DESTINATION
We start working on your order as soon as it is placed, we may be unable to make any changes or modifications to an orders destination after it has been confirmed, However will will always do our best to assist. for assistance please contact customer customercare@epokwoman.com
SIGNING FOR DELIVERIES
All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively a notice will be left notifying you of alternate delivery or pick-up arrangements and please ensure you provide the best phone number for the delivery personal to contact you on should they need. We Currently Ship all orders by dhl.
RETURNS POLICY
We hope you love your E P O K order but, if for any reason you don't, please let us know. You may return, exchange any item within 14days of purchase. Items that have been modified or made to your specific measurements, colours or modification requests or a 'Special Order' can not be returned. If your item is a 'Pre-order' you may cancel the order before delivery or Return within 14 days of receipt
FINE PRINT
Returned items must be unworn, unused, unwashed with all original tags attached
You are responsible for the cost of returning items to us in original condition.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer
RETURN FREIGHT
You are responsible for the cost of returning items, we will provide you with the return shipping details and the return shipping amount will simply be deducted from your refund.
However if you wish to exchange your item instead then E P O K will cover the cost of the exchange and the shipping of the new item back to you.
You must include your order number and advise the styles you seek to return and if you require an exchange or return. Once the item has been received and check by us we will issue you the return payment for the item to the original card payment method, we process your returns within 48hrs of receiving your goods, your bank will then process the return to your account and this time may vary bank to bank. Any questions please don't hesitate to email us at customercare@epokwoman.com
FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us atcustomercare@epokwoman.com with a brief description and a photo showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing error occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
INCORRECT ITEMS
If you have received an item different to the one you ordered, we will correct it for you, please contact customercare@epokwoman.com